| Telephone Support Coverage |
08:30 - 17:30 Mon - Fri |
| Engineer Call-out Coverage |
08:30 - 17:30 Mon - Fri |
| Engineer Call-out | Free |
| Engineer Call-out Response Time | 3 working days |
| Parts Value | Free |
|
On-Site Engineer Health Check (When term ends) |
Free |
| Dedicated Service Team Centre | 0370 600 6665 |
1. Customer must be available to troubleshoot and provide 'hands & eyes' to enable remote diagnostics and technical support in all instances before an engineer is scheduled.
2. A fee will apply due to the following: User error; Training or operator guidance; Wilful damage or third party abuse of product; Misuse or neglect, including replacement of consumables (e.g. batteries) or; Force openings caused by any of the above.
3. Warranty does not extend to incidents of force majeure including (but not limited to) fire, flood, theft, vandalism or breakage caused by accident.
4. Extended warranty may be cancelled and refunded in full if cancelled within 14 days of purchase
